Privacy Policy
Understand how KanaCash collects, stores, uses, and safeguards your personal data while providing secure global money transfer services.
Effective Date: [5th August 2026]
Welcome to KanaCash. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how KanaCash (“KanaCash”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use our website, mobile application, and related services.
By creating an account or using KanaCash, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
To provide our services, we may collect the following information:
Personal Information
- Full name
- Mobile phone number
- Email address (if provided)
- Date of birth
- Residential address (where applicable)
Identity Verification Information
To comply with applicable financial regulations, we may collect:
- Government-issued identification
- Selfie or facial verification
- Other verification documents required during registration
Financial Information
- Wallet balance
- Transaction history
- Payment methods
- Mobile Money account information
- Transfer records
Device Information
We may automatically collect:
- Device model
- Operating system
- IP address
- Device identifiers
- App version
- Usage analytics
- Crash reports
How We Use Your Information
We use your information to:
- Create and manage your KanaCash account
- Process payments and money transfers
- Verify your identity
- Detect and prevent fraud
- Improve our products and services
- Respond to customer support requests
- Maintain platform security
- Comply with legal and regulatory obligations
Identity Verification
Identity verification begins during account registration.
Users may continue using KanaCash even if identity verification is still pending. However, certain services, features, or transaction limits may remain restricted until verification has been successfully completed.
KanaCash reserves the right to request additional verification information where required by law or for security purposes.
Sharing Your Information
KanaCash does not sell or rent your personal information.
We may share your information with:
- Licensed payment providers
- Mobile Money operators
- Identity verification providers
- Fraud prevention partners
- Regulatory authorities when required by law
- Technology providers supporting our services
All third parties are required to protect your information appropriately.
Data Security
KanaCash uses commercially reasonable technical and organizational safeguards to protect your information, including:
- Secure encryption
- Authentication controls
- PIN protection
- Fraud monitoring
- Restricted employee access
- Secure cloud infrastructure
While we strive to protect your information, no electronic system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with applicable laws
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Request information regarding your personal data
- Contact KanaCash regarding privacy concerns
Certain information may continue to be retained where required by law.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Maintain security
You may control cookies through your browser settings.
Children's Privacy
KanaCash is intended only for individuals who are legally eligible to use financial services under applicable laws.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
KanaCash may update this Privacy Policy from time to time.
Updated versions will be published on our website and mobile application with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact us:
KanaCash Support
Email: support@kanacash.com